GENERAL PRIVACY STATEMENT

Last Updated: August 2025

1. Introduction

LHH Recruitment Solutions, Inc. (“LHH,” “we,” “us,” “our”)  is committed to protecting the privacy of individuals using our website in the United States. This Privacy Statement outlines how we collect, use, disclose, and protect personal information when you interact with our website. We comply with applicable privacy laws and regulations in the United States, including the California Consumer Privacy Act (CCPA) and other relevant state and federal privacy regulations. This Privacy Statement outlines how we collect, use, disclose, and protect your personal information when you interact with our website.

This Privacy Statement does not address the handling of personal information in any other relationship you may have with LHH. For details on how personal information is processed in those contexts, please refer to the applicable privacy policy which supplements this Privacy Statement.

2. What Personal Information We Collect

We may collect:

Basic Identifiers (name, email, phone, address)
Employment & Career Data (resume, work history, skills, references)
Assessment & Coaching Data
Usage Data: (IP address, device info, browser type, cookies)
AI-Based Recommendations (processed with human oversight)

We do not collect sensitive information unless required by law or with explicit consent.

3. How We Collect Personal Information

We collect personal information:

Directly from you: When you apply for jobs, submit your resume, or use our coaching services.
Automatically via cookies: To enhance your website experience (see the Cookies section below)
From third parties: Such as recruiters, job boards, reference providers, and employer partners.

4. How We Use Your Information

We process personal information in compliance with applicable privacy laws and regulations for:

To provide and improve our services
To personalize your experience
For analytics and marketing (with your consent)
To comply with legal obligations

5. Data Sharing & International Transfers

We only share data when necessary and with appropriate safeguards in place.

Who We Share Data With:

Employers & Recruiters: For job matching and career coaching opportunities when the services you request require it
Members of The Adecco Group: For IT functions and to propose offers adapted to your profile
Regulatory Authorities: When required by law
Prospective Sellers or Buyers: When required as part of due diligence
Third-Party Providers: For website support and functionality. Below is a list of third-party service providers used on our website, including their registered addresses and use cases. Please note that we do not sell personal information to third parties.

Hosting & Cloud Services

Microsoft Azure Cloud

Registered Address: Microsoft Ireland Operations Limited, 70 Sir John Rogerson’s Quay, Dublin D02 R296, Ireland
Use Case: Hosting services for our website via the primary data center in Amsterdam, Netherlands; secondary data center in Dublin, Ireland

Microsoft Azure Monitor

Registered Address: Microsoft Ireland Operations Limited, 70 Sir John Rogerson’s Quay, Dublin D02 R296, Ireland
Use Case: Monitoring services for our website via the primary data center in Amsterdam, Netherlands; secondary data center in Dublin, Ireland

Marketing & Advertising Services

Meta Platforms, Inc.

Registered Address: 1 Hacker Way, Menlo Park, CA 94025, USA
Use Case: Support for marketing efforts

Google Inc.

Registered Address: 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Use Case: Website monitoring and optimization, support in marketing efforts, additional functionality, embedding certain objects (e.g., maps or videos)

X Corp. (formerly Twitter)

Registered Address: 1355 Market Street, Suite 900, San Francisco, CA 94103, USA
Use Case: Support for marketing efforts

LinkedIn Ireland Unlimited Company

Registered Address: Ireland (part of LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA)
Use Case: Additional functionality and support in marketing efforts

Adform

Registered Address: Rosenborggade 15, 2nd floor, 1130 Copenhagen K, Denmark
Use Case: Digital advertising and marketing, including programmatic advertising, ad serving, and data management

Microsoft Ads UET

Registered Address: Microsoft Ireland Operations Limited, 70 Sir John Rogerson's Quay, Dublin D02 R296, Ireland
Use Case: Universal Event Tracking to record customer actions on the website

DemandBase

Registered Address: 680 Folsom St Ste 400, San Francisco, CA 94107, USA
Use Case: Sales intelligence solution

Ahrefs

Registered Address: Marina One East Tower, 7 Straits View, Singapore
Use Case: Improvement of our Website's visibility and ranking on search engine results

Website Monitoring & Optimization

Dynatrace LLC

Registered Address: 1601 Trapelo Road, #116, Waltham, MA 02451, USA
Use Case: Website monitoring and optimization

Hotjar Ltd.

Registered Address: Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian’s STJ 3141, Malta
Use Case: Website monitoring and optimization

Cookie & Tag Management

One Trust LLC

Registered Address: 1200 Abernathy Rd NE, Building 600, Atlanta, GA 30328, USA
Use Case: Cookie management and managing the exercise of data subjects’ rights

Tealium Inc.

Registered Address: 9605 Scranton Rd. Suite 600, San Diego, CA 92121, USA
Use Case: Management of tags and cookies

Customer Relationship & Scheduling

Salesforce, Inc.

Registered Address: Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, USA
Use Case: Customer relationship management and marketing efforts

Application Development & AI Chatbots

Tata Consultancy Services (TCS)

Registered Address: 9th Floor, Nirmal Building, Nariman Point, Mumbai, Maharashtra, 400021, India
Use Case: Application development and support

This list is subject to periodic updates based on changes in our third-party service providers.

Overseas Data Transfers: If your personal data is transferred outside the United States, we will ensure that the recipient provides a standard of protection that is at least comparable to the requirements under applicable privacy laws, including through contractual agreements or other legally permissible mechanisms. Where required, we will obtain your explicit consent for cross-border transfers.

If you receive services from an LHH office outside the United States, the data controller for that office transfers the personal information relating to your services to LHH in the United States pursuant to data transfer agreements when required by applicable laws or regulations. The data controller may also maintain a local copy of your personal information when so required by applicable laws or regulations. Although the data protection laws of various countries may differ from those in your own country, we will take appropriate steps to ensure that your personal information is handled as described in this Statement and in accordance with the law.

Data Privacy Framework Notice
Lee Hecht Harrison LLC (LHH USA, LHH) complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. LHH has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal information received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. LHH has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal information received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

LHH is responsible for the processing of personal information it receives, under the Data Privacy Framework, and subsequent transfers to a third party acting as an agent on its behalf. LHH complies with the Data Privacy Framework Principles for all onward transfers of personal information from the EU, United Kingdom, and Switzerland, including the onward transfer liability provisions.

The Federal Trade Commission has jurisdiction over LHH’s compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-US Data Privacy Framework (Swiss-U.S. DPF). In certain situations, LHH may be required to disclose personal information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements.

In compliance with EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DP, LHH commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU, UK and Swiss individuals with inquiries or complaints regarding our handling of personal information received in reliance on the EU-U.S. DPF, or the UK Extension to the EU-U.S. DPF or the Swiss-U.S. DPF should first contact LHH at privacy@lhh.com.

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, LHH commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs), and the UK Information Commissioner’s Office (ICO) and the Gibraltar Regulatory Authority (GRA), and the Swiss Federal Data Protection and Information Commissioner (FDPIC)} with regard to unresolved complaints concerning our handling of personal information received in reliance on the EU-U.S. DPF, and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.

For complaints regarding DPF compliance not resolved by any of the other DPF mechanisms, you have the possibility, under certain conditions, to invoke binding arbitration. Further information can be found on the official DPF website

6. Data Retention

We retain personal information only as long as necessary under GDPR:

CT/LD/Ezra Candidate record: Up to 3 years unless otherwise required.
Job applications & resumes: 12-24 months unless otherwise required.
Leadership assessments & coaching records: Up to 5 years.
Website logs & analytics: Retained for site security and improvement for up to 12 months.
Contact Forms and surveys: Retained for up to 2 years after the last contact.

7. Your Rights

Under GDPR, you have the right to:

Access your personal information: Receive a copy of the data we hold.
Request correction: Update or correct your information if it is inaccurate or outdated.
Opt out of marketing communications: At any time.
Request deletion of your personal information: Subject to legal and business requirements.
Right to Restrict or Object: Obtain restriction or object to certain processing.
Right to Withdraw Consent: Withdraw consent at any time, affecting future processing.
Object or restrict processing: Where applicable under U.S. law

Residents of California, Colorado, Connecticut, Utah, Virginia, and Nevada have specific rights regarding their personal information, including the right to opt out of the sale or sharing of personal information. We do not discriminate against you for exercising these rights

To exercise your rights, please contact us using the information in section 10.

8. Cookies & Tracking Technologies

We use cookies and similar technologies for website functionality, analytics, and marketing.

Essential Cookies: Necessary for website security and functionality.
Analytics Cookies: Help us improve site performance (opt-out available).
Marketing Cookies: Used for targeted job recommendations (optional, requires consent).

You can manage your cookie preferences via the link in the footer of our website.

9. Security Measures

We implement reasonable security measures to protect your personal information, including:

Encryption: For secure data transmission
Access Controls: To restrict unauthorized access
Regular Audits: To ensure AI systems do not introduce bias and to maintain compliance with applicable privacy laws

10. Contact Information

For privacy-related inquiries or to exercise your rights, simply fill out the applicable form below:

You can also email us at privacy@lhh.com

For copyright concerns, contact our designated copyright agent: Copyright Agent, c/o Adecco USA, Inc., 4800 Deerwood Campus Parkway, Building 800, Jacksonville, Florida 32246

11. Automated Decision-Making Transparency

Transparency in Automated Decision-Making We are committed to transparency in our use of automated decision-making processes. While we leverage AI technologies to enhance our services, all AI-generated recommendations are reviewed by a human before any decisions are made.

12. AI Fairness Statement

We are dedicated to ensuring fairness, accountability, and transparency in our AI-driven processes. Our AI systems are designed to minimize bias and are regularly audited to ensure they operate within ethical guidelines. We prioritize the protection of your privacy and the integrity of your data, ensuring that all AI applications are used responsibly and transparently.

Use of Artificial Intelligence to Support Our Business: We use AI to enhance our services while maintaining high standards of privacy, ethics, and transparency. AI helps us improve efficiency, service quality, and personalization.

Use of AI in our business:

Automated Customer Service: AI-driven chatbots provide immediate responses to FAQs, guide users to resources, and hand over to human support when needed. These chatbots respect user privacy and are regularly updated to meet ethical standards.
Automated Task Nudging: AI systems send automated reminders to help users complete tasks, enhancing productivity and engagement. These nudges are relevant, non-intrusive, and respect user autonomy, with secure and ethical data processing.
Data Analysis and Reporting: AI analyzes large data volumes to generate insights for business strategies and decision-making. We handle all data with care, adhering to strict data protection principles to protect your privacy and maintain data integrity.
Identification of Emerging High-Demand Roles: AI identifies high-demand roles that match job seekers' interests and experience by analyzing market trends and user data. This process respects user privacy and is conducted ethically and transparently.
Document Management: AI improves document management by organizing, categorizing, and retrieving documents efficiently. We ensure robust security measures to protect documents from unauthorized access and comply with privacy laws and ethical standards.
Meeting Transcription and Summarization: AI tools transcribe and summarize meetings accurately, capturing discussions and providing concise summaries. We ensure these tools respect participant privacy with strict consent, access controls, and secure data handling.
Document Drafting: AI supports document drafting and revision, enhancing speed and accuracy. We ensure these processes operate within ethical guidelines, protecting the confidentiality and integrity of all information.
Content Creation:
- Voice and Style Alignment: AI generates content that aligns with executives' styles and voices, ensuring consistency and authenticity. We use these tools responsibly, respecting intellectual property.
- Dubbed Translation in Videos: AI creates culturally appropriate dubbed translations of videos, maintaining accuracy and cultural sensitivity.
- Contextual Translation of Text: AI translates written content across multiple languages, preserving context and intent. We ensure translations are accurate and culturally sensitive, with privacy and data protection as priorities.
Use of AI on Our Website:
- Recommendations: We use your search terms to recommend job offers, with human intervention to support expert decision-making.
- Alternative Search Results: AI recommends alternative search results to broaden job choices. These recommendations are based on Natural Language Processing techniques and are shown to help you make informed decisions.
- CV Maker: Our CV Maker technology, available for free, uses speech-to-text and generative AI to create CVs in your chosen language. The data you input is only used for creating the CV and not for AI training or candidate profiling. We rely on Microsoft Azure OpenAI Service for this technology, processed via our Microsoft Azure Cloud Platform in the EU.

Our AI Privacy and Ethical Commitment: We are committed to privacy and ethics in our use of AI. We adhere to high data protection standards, implementing advanced safeguards to ensure data security and integrity. Our AI practices minimize data collection and align with our ethical principles.

Our Commitment to Transparency in the Use of AI: We are transparent about how we use AI technologies. You have the right to know how your data is used in AI processes, and we offer options to opt-out or request more information. Our goal is to enhance your experience while prioritizing your privacy and ethical considerations.

If you have any questions or concerns about our use of AI technologies, or if you would like to learn more about how we protect your data, please contact us using the information above in section 10.

12. Changes to this Privacy Notice

The terms of this Privacy Notice may change from time to time. We shall publish any material changes to this Privacy Notice through appropriate notices either on this Website or by contacting you using other communication channels.